Integrated case management (ICM) training is an advanced educational program designed to provide case managers coming from either medical or mental health backgrounds with the content and skills needed to perform systematic complexity assessments; to develop and carry out comprehensive and coordinated physical and mental health care plans; to apply consistent complexity-based anchor points in specially designed ICM clinical documentation software; and to record ongoing clinical, functional, quality of life, satisfaction, and fiscal outcomes during the management process. 

The ICM assessment process fosters the development of an alliance between the case manager and patient/client using motivational interviewing skills while disentangling physical, psychological, social, and health system barriers to improvement. During training, managers learn to how to alter barriers in each of these domains without the need to transfer patients/clients to other managers.